Returns & Exchanges

At JLab, we stand by the quality of our audio gear and offer a 30-day satisfaction guarantee for all purchases made on our website. If you are not completely satisfied with your sound experience, we provide a straightforward process for returns and exchanges.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the authorization process.

• 2.
  Print Your Label

  Once approved, download and print your prepaid shipping label and include the original packaging with all accessories.

• 3.
  Ship the Item

  Securely pack your electronics and drop the package off at any authorized carrier location to be sent back to our warehouse.

• 4.
  Receive Refund or Exchange

  After our team inspects the returned unit, we will process your full refund or ship out your replacement device within 3-5 business days.